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SOLUTIONS
Our platform preconfigured by role and by industries to meet your needs.

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ROLES
Account Management
Contact Centers
CX Professionals
Digital
Location-Based Operations
People & Culture
Research & Insights
INDUSTRIES
Automotive
B2B
Hospitality
Insurance
Public Sector
Retail
Retail Banking
Telecommunications

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CUSTOMER EXPERIENCE IS TODAY'S BATTLEGROUND.
Do you have a plan?

According to Forrester, 84% of companies aspire to be a customer experience leader, but only 1 out of 5 deliver good or great customer experience.

“It’s going to be my legacy—to create a customer experience that fits with our tagline ‘The Best or Nothing.’”

Stephen Cannon
President & CEO, Mercedes-Benz USA
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Forrester
Names tweeterest a leader in Customer Experience Management.

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“tweeterest is on Fire”
Forbes 15 Companies to watch

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WELCOME TO
tweeterest Experience Cloud
Embed the pulse of the customer in your organization and empower your employees with the customer data, insights and tools they need to make every experience great.

Engage
Every Customer
Effortlessly connect with your customers at any point in their journey


Optimize
Every Experience
Model and instrument every touchpoint via analytic tools and dashboards


Activate
Every Employee
Drive real-time collaboration and accountability across the company


Transform
Your Company
Stay confident with the only enterprise grade platform that can wire your organization


Engage Every Customer
Effortlessly connect with your customers at any point in their journey via their preferred channel including in-app surveys, emails, websites, SMS, conversational UIs to understand their experience and improve the relationship.

Optimize Every Experience
Model and instrument every touchpoint and journey via analytic tools and dashboards to systematically measure, analyze and improve every experience.

Activate Every Employee
Drive real-time collaboration and accountability across the company by personalizing data, insights, and workflows for every employee to action.

Transform Your Company
Trusted Platform
Stay confident with the only enterprise grade platform that can wire your entire organization to systematically drive action and win on customer experience.

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Expertise
Leverage tweeterest’s expertise, best practices and ecosystem to accelerate your time to value and become a customer experience leader.

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Get Started Quickly
Get a best-in class program on day 1 with our Best Practice Packages.

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The leading companies in
the world run on tweeterest
6B
Experiences
per year


1,000+
Global
brands


30M
Customer engagements
per month


Mercedes significantly increased NPS® for sales and service.

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6 of top 10 global hotel companies
6 of top 10 U.S. banks
6 of top 10 global automakers
4 of top 10 global insurers
5 of top 10 U.S. retailers
4 of 6 top U.S. telcos
Discover how tweeterest can help

PayPal refined their experiences to drive $2 billion in additional transactional payment volume.

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CA Technologies implemented a closed loop system that improved issue-to-resolution mean time by over 60%.

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Electrolux drove improvements to frigidaire.com with over 6,000 feedback responses in one month.

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Comcast reduced several million incoming customer calls and increased employee NPS by 20 points.

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Macy’s increased NPS by 10 points and their stock surged 140% after launching their CX program.

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Ready to win through customer experience?
Take our CX assessment to see how you stack up.

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