Again, people who rated higher on empathy showed greater vicarious embarrassment. They also showed higher levels of activation in a brain region called the anterior insula, which is the part of a brain involved in processing the unpleasant emotions associated with pain (as opposed to the location or type of pain)
Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.
Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).
Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia
Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated
Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
Over 20 customer engagement apps.
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Smart Customer Service Virtual Assistants: What Consumers Want and How to Deliver
Chatbots, virtual agents
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